In the safety and security world, it’s a given that products must work first time EVERY time. Lives depend on it. But what about the service that comes with it?
You’re only as strong as your weakest link. And if that’s the relationship between your account manager and the client then decisive action is required.
Your product or service may be first rate but if you’re a nightmare to deal with or your account manager is unresponsive to your client’s needs, then you certainly won’t be getting mentioned in dispatches.
There’s also your relationships between yourself and your suppliers, contractors and other key audiences to consider.
Red Pill’s FRONTLINE safety and security insight programmes ensure you have what you need to be winning on the business battlefield and taking no prisoners.
Key areas include:-
- Customer Satisfaction / Account Management evaluation
- Branding & Positioning
- Communications & Social Media effectiveness
With services ranging from survey design services alone through to full service project design, management and analysis, Glasgow-based Red Pill IM is happy to work with commercially focused companies in the safety and security sectors. Given the sometimes sensitive nature of the sector, Red Pill can treat its clients (and subsequent work) in the same way as it treats any research participant or survey respondent – with absolute discretion and confidentiality.
Want to talk more about your safety and security insight needs? Then call or email to get the ball rolling.